Protection

Introduction

At VirtuVerse Club, we value your trust and are fully committed to safeguarding your personal information. This Data Protection Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website or engage with our services. By using our platform, you agree to the practices described below. Our goal is to treat your data responsibly and transparently, always respecting your privacy and rights under data protection regulations, including the GDPR.

What Information We Collect

We collect personal data only when it is necessary for specific purposes and always in a lawful and fair manner. The categories of data we may collect include:

Personal information provided by you directly:

• Full name
• Email address
• Phone number
• Postal and billing addresses
• Payment and transaction details
• Information submitted through forms, customer support inquiries, or surveys

Automatically collected information via cookies and tracking tools:

• IP address and geolocation
• Browser type and version
• Device information and operating system
• Website activity, clicks, time spent, and navigation behavior
• Referring and exit pages

How We Use Your Data

We process personal data for clear, specific, and legitimate purposes, including:

• To create and manage your account
• To provide customer support and respond to inquiries
• To fulfill orders, process payments, and deliver services
• To send transactional emails, updates, or notifications
• To offer newsletters and marketing messages (only if you opt-in)
• To improve our website, services, and user experience
• To detect and prevent fraudulent or illegal activity
• To comply with applicable laws and regulations

Legal Basis for Data Processing

We rely on various legal grounds for processing your data, depending on the context:

• Your consent – when you voluntarily provide data for optional uses (e.g., newsletters)
• Contractual necessity – to deliver services or products you've requested
• Legal compliance – when processing is required to meet legal obligations
• Legitimate interest – for business operations that do not override your privacy rights

Sharing Your Personal Data

We do not sell or rent your personal information. However, we may share it with carefully selected third parties for operational purposes:

• IT service providers and web hosting companies
• Payment processors and billing providers
• Marketing services and communication tools (email platforms)
• Analytical and reporting tools
• Legal or regulatory bodies when required by law

These third parties are contractually obligated to use your data only for the agreed purpose and must protect it as required by law.

Data Transfers Outside Your Country

If your data is transferred outside your country or the European Economic Area (EEA), we take all reasonable steps to ensure it is handled with the same level of protection, using mechanisms such as Standard Contractual Clauses or other legal safeguards.

Data Retention

Your personal information will be kept for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When the data is no longer needed, we will securely delete or anonymize it, unless there are legal grounds for retaining it longer.

Your Rights as a Data Subject

You have full control over your data and may exercise the following rights at any time:

• Right to access your personal data
• Right to correct or update inaccuracies
• Right to request deletion of your data (under specific conditions)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw previously given consent

To exercise these rights, please contact us at [email protected]. We respond promptly and comply with all applicable laws.

Protecting Your Data

We implement robust security measures to protect your data from unauthorized access, disclosure, or destruction. These include:

• SSL encryption for all website data transfers
• Firewalls and secure servers
• Access control and authentication procedures
• Regular security reviews and updates

Despite our best efforts, no system can be completely secure. We advise users to use secure passwords and avoid sharing sensitive information unnecessarily.

Cookies and Tracking

We use cookies to enhance your experience, understand usage patterns, and personalize content. You can manage your cookie preferences through your browser or our cookie banner when you first visit our site.

Policy Updates

We may update this Data Protection Policy to reflect changes in legal requirements, technology, or business operations. We will inform users of significant updates via our website or direct communication. The latest version will always be available on our website.